1. User-initiated cancellations
As a general framework, the following defaults apply:
| When you cancel | Refund |
|---|---|
| More than 48 hours before the event | Full refund of the registration fee |
| Between 24 and 48 hours before the event | 50% refund of the registration fee |
| Less than 24 hours before the event | No refund, unless the organiser elects to provide one at their discretion |
Ilaka's platform transaction cut is non-refundable in all user-initiated cancellations.
2. Organiser-initiated cancellations
If an organiser cancels a listed event or class session, the following applies unconditionally:
- A full refund of the registration fee is issued to all registered participants.
- Ilaka's platform transaction cut is also refunded in full.
- Our T+1 / T+2 settlement delay (registration fees are held by Ilaka until after the event occurs) enables us to process these refunds seamlessly, without financial exposure to attendees.
Organisers who show a pattern of last-minute cancellations may be subject to platform suspension or additional holding periods on future settlements.
3. How refunds are processed
Refunds are issued to the original payment method via our payment partner, and typically reflect within their standard processing timelines.
4. Questions
For a specific refund query, reach us via our Contact Us page.