These Terms & Conditions ("Terms") govern access to and use of the Ilaka platform (the "Platform"), operated by Ilaka (Private Limited Company, incorporation pending) ("Ilaka", "we", "us"). By accessing or using the Platform, you agree to be bound by these Terms.
1. Nature of the service
Ilaka operates a two-sided online marketplace connecting event organisers, tutors, coaches, and class instructors ("Organisers") with individuals seeking to discover, register for, and attend events and classes ("Users"). Ilaka acts as an intermediary platform facilitating discovery, registration, payment collection, and digital ticketing. Ilaka is not the organiser of any listed event or class and is not a party to the underlying agreement between a User and an Organiser for the event or class itself.
2. Registration fees, collection, and settlement
Where an event or class requires payment, Ilaka collects the registration fee from the User on the Organiser's behalf through its designated payment partner. Ilaka retains a platform transaction fee (currently 10–12% of the registration amount) before settling the net amount to the Organiser. Settlement to Organisers is processed on a T+1 basis for fully KYC-verified Organisers and a T+2 basis for new or unverified Organisers, where T is the date of the event or class session. See our Refund & Cancellation Policy for how cancellations affect settlement.
3. Organiser subscription bands
Organisers may be charged a monthly subscription fee determined by a band indexed to their active roster — the greater of the total membership of communities they own on the Platform and the number of distinct users who registered for their listings in the trailing twelve months. Current bands and fees are published on our Pricing page. Organisers with an active roster of 10 or fewer are not charged a subscription.
Band changes are notified to the Organiser in advance through the Platform. An increase in band takes effect from the following billing cycle and never retrospectively; a decrease takes effect immediately. An Organiser who disputes their roster count may raise it with us at support@ilaka.co.in for review. Ilaka may change published band thresholds or fees on reasonable prior notice; continued use after the notice period constitutes acceptance.
4. Organiser verification (KYC)
Organisers must complete Ilaka's Know Your Customer (KYC) verification process before any payments collected on their behalf are settled to them. Organisers may list free (no-payment) events prior to completing KYC, but no funds will be disbursed until verification is complete. Ilaka reserves the right to withhold settlement, suspend an Organiser's account, or apply additional holding periods where verification is incomplete, fraud is suspected, or an Organiser exhibits a pattern of last-minute cancellations.
5. Acceptable use
Users and Organisers agree not to: (a) list or promote unlawful, fraudulent, or misleading events or classes; (b) circumvent the Platform's payment flow for transactions initiated through Ilaka; (c) misuse, scrape, or interfere with the Platform's systems; (d) impersonate another person or entity; or (e) upload content that infringes the rights of any third party. Ilaka may suspend or terminate access for violation of these Terms.
6. Payments
All payments on the Platform are processed by a third-party, RBI-licensed payment aggregator. Ilaka does not store card, UPI, or bank credential data. See our Privacy Policy for details on data handling.
7. Limitation of liability
The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Ilaka disclaims liability for the conduct, quality, safety, or legality of any event or class listed by an Organiser, and for any loss or damage arising from a User's or Organiser's use of the Platform, except where such liability arises from Ilaka's own gross negligence or wilful default. Ilaka's aggregate liability to any User or Organiser in connection with the Platform shall not exceed the fees paid by that party to Ilaka in the three (3) months preceding the claim.
8. Changes to these Terms
Ilaka may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
9. Contact
Questions about these Terms can be directed to us via the details on our Contact Us page.